Effective Date: 9/29/2026

Welcome to CTA, Inc. ("CTA," "we," "us," or "our"). These Terms of Use govern your use of www.ctainc.com (the "Site"), as well as purchases made through the Site, by phone, email, or other methods.

These Terms incorporate our Privacy Policy by reference.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Changes to These Terms

We may update these Terms at any time by posting revised versions on the Site. Changes become effective immediately unless otherwise stated.

Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

2. Scope of Terms

These Terms apply to:

• Use of the Site
• Information and services available through the Site
• Purchases made through the Site
• Phone, email, and other CTA sales transactions

These Terms do not apply to third-party websites linked from the Site. Please review the policies and terms of any third-party websites you visit.

Additional terms may apply to wholesale purchases and reseller accounts.

3. Termination of Access

Use of the Site is a privilege.

CTA reserves the right to suspend, restrict, or terminate access to the Site at any time and for any reason, without notice.

4. Definitions

For purposes of these Terms:

• Text: All written content on the Site.
• Graphics: Logos, buttons, icons, and other graphic elements.
• Design: Site layout, visual appearance, and color schemes.
• Programming: Code, software, databases, and technical functionality used by the Site.
• You/Your: Any person accessing or using the Site.

5. Acceptable Use

CTA grants you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes.

You may not:

• Modify, reproduce, distribute, or republish Site content without written permission.
• Copy product listings, descriptions, pricing, or other content for commercial use.
• Use scraping tools, robots, spiders, data mining, or other extraction technologies.
• Create derivative works based on Site content.
• Attempt unauthorized access to Site systems or networks.
• Introduce viruses, malware, bots, or other harmful technology.
• Interfere with Site functionality or other users' access.

Any unauthorized use immediately terminates the license granted under these Terms.

6. Product Orders

Submission of Orders

By placing an order, you agree to:

• These Terms of Use
• CTA's Return Policy

Quantity Limits

CTA may limit quantities purchased per:

• Individual
• Household
• Account
• Credit card
• Billing or shipping address
• Dealer or reseller

Order Acceptance

Orders are not accepted until:

• Payment authorization is received
• Order information is verified
• The order enters the shipping process

CTA reserves the right to refuse or cancel orders at its discretion, including due to:

• Product unavailability
• Pricing errors
• Fraud concerns
• Payment issues

If an order is canceled, any authorized payment will be refunded.

7. Ordering and Customer Service

Customer satisfaction is important to us.

For assistance, contact Customer Service at:

Phone: 1-800-999-1874
Email: customerservice@ctainc.com

Express Shipping Cutoff Times

To be processed the same business day, express, overnight, 2-day, and 3-day orders must be received by 12:00 PM Central Time.

This applies to:

• Online orders
• Phone orders
• Fax orders

8. Backorders

Occasionally, products may be temporarily unavailable.

Unless requested otherwise, orders containing backordered items generally ship when all items become available.

If you need available items shipped sooner, please contact Customer Service at 1-800-999-1874.

9. Shipping Terms

Shipping Methods

Standard shipping typically arrives within 7-10 business days.

Expedited shipping options may be available at checkout.

Delivery estimates are not guarantees and may be impacted by factors outside CTA's control.

CTA is not responsible for carrier delays.

Shipping Carriers

Orders are typically shipped via:

• FedEx
• UPS
• USPS

CTA reserves the right to select the shipping carrier when necessary.

Shipping Charges

Shipping and handling charges are the customer's responsibility unless otherwise stated.

All shipments are F.O.B. shipping point, meaning ownership and risk transfer to the purchaser when products leave CTA's facility.

CTA may ship orders in multiple shipments if needed.

10. International Orders and Export Compliance

International Orders

International orders may incur:

• Additional shipping costs
• Customs duties
• Import taxes
• Brokerage and handling fees

These charges are the customer's responsibility.

CTA is not responsible for:

• International warranty limitations
• Product compatibility outside the United States
• Serviceability outside the United States

Export Compliance

Customers are responsible for complying with all applicable U.S. export laws and regulations.

CTA will not conduct business that violates applicable export restrictions, sanctions, or trade regulations.

11. Pricing and Taxes

• All prices are listed in U.S. Dollars.
• Currency conversion rates are determined by your financial institution.
• Purchasers are responsible for applicable sales, use, customs, and other taxes.
• CTA reserves the right to collect applicable taxes where required by law.

Tax exemption certificates or resale certificates may be requested when appropriate.

12. Intellectual Property

All Site content, including:

• Text
• Graphics
• Images
• Logos
• Software
• Product descriptions
• Site design and functionality

is owned by CTA, its licensors, or content providers and is protected under applicable copyright, trademark, and intellectual property laws.

No rights are granted except as expressly stated in these Terms.

13. Product Descriptions and Pricing Accuracy

CTA strives for accuracy but does not guarantee that product descriptions, images, pricing, or other content are error-free, complete, or current.

If a product differs materially from its description, your sole remedy is to return it unused according to our Return Policy.

CTA reserves the right to correct pricing errors and cancel orders affected by such errors.

14. Site Security

Your Responsibilities

You are responsible for maintaining the confidentiality of:

• Account information
• Usernames
• Passwords

You must notify us immediately of any suspected unauthorized use.

Prohibited Security Activities

You may not:

• Access systems without authorization
• Probe, scan, or test vulnerabilities
• Circumvent security features
• Distribute malware or malicious code
• Overload or disrupt Site operations
• Send unsolicited commercial messages
• Forge communications or technical headers

Violations may result in account termination and potential civil or criminal liability.

15. Security Notice

CTA uses reasonable administrative, technical, and physical safeguards to protect customer information.

However, no internet transmission or storage system can be guaranteed completely secure.

To help protect yourself:

• Use strong passwords
• Keep devices updated
• Use secure websites ("https")
• Avoid sharing login credentials
• Log out when using public or shared computers

16. Third-Party Links

The Site may contain links to third-party websites.

CTA is not responsible for the:

• Content
• Security
• Privacy practices
• Products or services

of any external website.

Your interactions with third parties are solely between you and those parties.

17. Warranty Disclaimer and Limitation of Liability

Customer Satisfaction Guarantee

If you are not satisfied with a purchase, you may return eligible products for a refund, exchange, or credit according to our return policies.

Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED ABOVE, THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE."

CTA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• TITLE

Some states may not allow certain warranty limitations.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CTA AND ITS AFFILIATES SHALL NOT BE LIABLE FOR:

• Indirect damages
• Consequential damages
• Special damages
• Incidental damages
• Punitive damages
• Lost profits
• Lost revenue
• Business interruption
• Property damage
• Personal injury

If liability is imposed despite these limitations, CTA's maximum liability shall not exceed the greater of:

• The amount paid for the product giving rise to the claim; or
• $100.00 USD

Some jurisdictions may not permit certain limitations of liability.

18. User Submissions

Any information submitted through the Site may not:

• Violate any law
• Infringe intellectual property rights
• Contain trade secrets without permission
• Include false or misleading information
• Impersonate another person
• Contain obscene, defamatory, threatening, abusive, or hateful content
• Promote unlawful financial schemes
• Violate U.S. export laws

CTA reserves the right to remove or reject submissions at its sole discretion.

CTA may cooperate with law enforcement regarding unlawful content or activity.

19. Monitoring and Use of Submissions

CTA has no obligation to review user-submitted content but reserves the right to do so at any time.

Subject to our Privacy Policy, you grant CTA a perpetual, irrevocable, worldwide license to use, reproduce, display, and distribute content submitted through the Site.

Comments, suggestions, and feedback are considered non-confidential and non-proprietary.

20. Copyright Infringement (DMCA)

CTA respects intellectual property rights and responds to valid copyright infringement claims in accordance with the Digital Millennium Copyright Act (DMCA).

Notices of alleged infringement should include:

• Identification of the copyrighted work
• Identification of the allegedly infringing material
• Contact information
• Good-faith statement regarding unauthorized use
• Statement of accuracy under penalty of perjury
• Physical or electronic signature of the copyright owner or authorized representative

Copyright claims should be directed to CTA using the contact information below and should reference "Copyright" in the subject line.

21. Indemnification

You agree to defend, indemnify, and hold harmless CTA, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, expenses, or liabilities arising from:

• Your use of the Site
• Your violation of these Terms
• Your violation of any law or third-party rights

22. Governing Law

These Terms are governed by the laws of the State of Missouri, without regard to conflict of law principles.

You agree to submit to the exclusive jurisdiction of the state and federal courts located in Missouri.

Any claim relating to the Site or these Terms must be brought within one (1) year after the claim arises or it will be permanently barred.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.

23. Contact Information

CTA, Inc.
P.O. Box 1205
Fenton, MO 63026-1205

Email: customerservice@ctainc.com

Phone: 1-800-999-1874

If you have questions regarding these Terms of Use, please contact us using the information above.