Frequently Asked Questions
Our Promise: 100% Satisfaction Guaranteed
What is your return policy?
What is your return policy?
We want you to be absolutely delighted with your purchase. If you aren't satisfied with your order, our friendly Customer Service Representatives will take care of you. Simply drop us an email, give us a call, or fill out the Contact Us link here on the website.
What if I need my order shipped internationally?
What if I need my order shipped internationally?
International shipping costs and delivery times vary by destination, package weight, and shipping method. Please contact our Customer Service Team by phone, email, or through the Contact Us form with the items you'd like to order and your shipping address or freight forwarder information. We'll be happy to provide a custom quote.
What if the product I want shows Out of Stock?
What if the product I want shows Out of Stock?
If an item is currently showing Out of Stock, you’ll have the option to provide your email address on the product page. Our Customer Service Team will notify you via email as soon as the item is back in stock and available to order.
What if the product I want shows Coming Soon?
What if the product I want shows Coming Soon?
If a product is marked Coming Soon, you're welcome to place a pre-order. Pre-ordering helps ensure your item is reserved as soon as it becomes available.
If your order contains both in-stock and pre-order items, you may want to contact our Customer Service Team to discuss multiple shipment options. Otherwise, your order may be held until all items, including the pre-order item, are available to ship.
What if some items on my order show up as Backordered once my order is placed?
What if some items on my order show up as Backordered once my order is placed?
If any items in your order become Backordered, our Customer Service Team will reach out to you by email to discuss your preferred shipping option. You can choose to have us hold the order until all items are available and ship together or receive available items first and the backordered items in a separate shipment once they arrive.
What if my shipment is damaged or missing items?
What if my shipment is damaged or missing items?
If your product arrives damaged, contact our Customer Service team with your order number and we'll quickly send replacement product.
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our Customer Service Team with your order number. We’ll investigate and resolve the issue promptly.
I'm buying for a large event and need committee approval. Do you supply samples?
I'm buying for a large event and need committee approval. Do you supply samples?
We may be able to provide samples. Please contact our Customer Service Team, and we'll review your request on a case-by-case basis to determine the best option for your situation.
Because sample requests are reviewed on a case-by-case basis, approval timelines can vary. We encourage you to contact our Customer Service Team as early as possible, and we'll work with you to provide a timely response based on your event needs and order requirements.
May I reprint materials for an event?
May I reprint materials for an event?
Using CTA products at your next event? If you'd like to use our theme artwork or text beyond the materials provided, please submit a request through our Contact Us form and include the following information:
- Your name, email address, and phone number
- The name of your church, ministry, or organization, along with the event date
- The item number or theme name (or a description if you're unable to locate the item number)
- How you would like to use the content, including the number of copies needed. For devotion books, please include the specific page numbers requested (maximum of 5 pages).
- Whether the reproduced material will be used in a product that will be sold
Please allow up to 5 business days for our Editorial Team to review and respond to your request. Thank you for thinking of CTA!
What happened to the Rewards Program?
What happened to the Rewards Program?
As we continue to refine the customer experience, we're focusing our resources on benefits that provide the greatest value to our customers.
If you're currently a Rewards member, please redeem any existing rewards by December 31, 2026. Any unused rewards will automatically expire after that date and cannot be reinstated.
If you're unsure whether you have rewards available, please contact our Customer Service team and we'll be happy to assist you.
May I purchase a Gift Card or Merchandise Certificate from your site?
May I purchase a Gift Card or Merchandise Certificate from your site?
At this time, CTA does not offer gift cards or merchandise certificates. We apologize for any inconvenience and appreciate your interest in giving CTA products as a gift.
If you're shopping for someone else, our Customer Service Team would be happy to help you select items that fit your needs.
Shipping Information
How are shipping costs calculated?
How are shipping costs calculated?
Shipping rates are based on merchandise total and selected delivery method. Shipping is calculated on the subtotal before applied discount.
For orders totaling $65.00 or less, Standard Shipping is $9.99, 3-Day Expedited Shipping is $14.99, 2-Day Expedited Shipping is $19.99, and Next-Day Expedited Shipping is $29.99.
For orders totaling $65.01 or more, Standard Shipping is 15% of the merchandise total, 3-Day Shipping is 20% of the merchandise total, 2-Day Expedited Shipping is 30% of the merchandise total, and Next-Day Shipping is 45% of the merchandise total.
For Alaska and Hawaii, Standard Shipping is $15.99 for orders up to $65.00 or 25% of the merchandise total for orders over $65.00.
For APO/FPO addresses, Standard Shipping is $9.99 for orders up to $65.00 or 15% of the merchandise total for orders over $65.00.
Shipping charges are calculated at checkout based on your order total, destination, and selected shipping method. For international shipping quotes, please contact our Customer Service Team.
Why do you charge what you do for shipping?
Why do you charge what you do for shipping?
Every retailer has costs associated with shipping an order. Some companies build those costs into their product prices, while others charge shipping separately at checkout.
At CTA, we choose not to include shipping costs in the price of our products. Shipping charges help cover both the cost of delivery through our shipping partners and the care that goes into processing your order. That includes the work of our team members who pick, pack, and prepare each order for shipment.
We're committed to providing excellent value and reliable service, helping you make the most of the resources God has entrusted to you while ensuring your order arrives safely and accurately.
A box feels like overkill. Why not use an envelope?
A box feels like overkill. Why not use an envelope?
It may seem like a box is more packaging than necessary, but there are a few reasons we often choose boxes over envelopes. First and foremost, you trust us to deliver your order in excellent condition, and boxes generally provide better protection during shipping.
Boxes also help reduce the risk of items being bent, crushed, or damaged in transit. In addition, because we purchase boxes in large volumes, they are often a more cost-effective packaging option for us than envelopes.
Our goal is to provide the best value while ensuring your order arrives safely and ready to use.
Our shipping boxes are made from corrugated cardboard, a durable material designed to help protect products during transit.
We strive to use packaging materials responsibly while balancing product protection, shipping efficiency, and environmental considerations.
Standard Shipping (7-10 business days)
Standard Shipping (7-10 business days)
Standard Shipping is available to all 50 U.S. states and typically arrives within 7-10 business days from order placement. Business days exclude weekends and holidays. Standard Shipping is available to residential and business addresses, as well as PO Boxes. Please enter either a street address or a PO Box, but not both. Free Shipping promotions extend to contiguous 48 states only.
3-Day Expedited Shipping
3-Day Expedited Shipping
3-Day Expedited Shipping is available within the 48 contiguous U.S. states and typically arrives within 3 business days after shipment for orders received by 12:00 PM Central Time. Business days exclude weekends and holidays. This service is available to residential and business addresses but cannot be shipped to PO Boxes.
2-Day Expedited Shipping
2-Day Expedited Shipping
2-Day Expedited Shipping is available within the 48 contiguous U.S. states and typically arrives within 2 business days after shipment for orders received by 12:00 PM Central Time. Business days exclude weekends and holidays. This service is available to residential and business addresses but cannot be shipped to PO Boxes.
Next Day Expedited
Next Day Expedited
Next-Day Expedited is available within the 48 contiguous U.S. states and typically arrives within 1 business day after shipment for orders received by 12:00 PM Central Time. Business days exclude weekends and holidays. This service is available to residential and business addresses but cannot be shipped to PO Boxes.
If FedEx does not offer next-day service to your delivery address, CTA will use the fastest available shipping method instead.
Please Note: Saturday delivery is available only to select residential and business addresses and is not available for PO Boxes.
International Shipping
International Shipping
International Shipping costs and delivery times vary by destination, package weight, and shipping method.
Please contact our Customer Service Team by phone, email, or through the Contact Us form with the items you'd like to order and your shipping address or freight forwarder information. We'll be happy to provide a custom quote.
Ordering Information
What do I need to know?
What do I need to know?
All prices are listed in U.S. Dollars (USD). Orders placed after 12:00 PM Central Time will be processed on the next business day. Standard delivery typically takes 7-10 business days after your order ships.
For your convenience, we accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, and Google Pay through our secure checkout process.
How can I be sure my personal information is secure?
How can I be sure my personal information is secure?
Protecting your personal and payment information is a top priority for CTA. Our website uses secure encryption technology to safeguard sensitive data, including credit card information, during the checkout process.
You can verify that you're on a secure page by looking for the padlock icon in your browser's address bar and ensuring the web address begins with https://. These security measures help keep your information protected while shopping online.
CTA does not store your credit card information in a way that allows it to be accessed during future transactions. When you shop on our website, your payment information is transmitted securely using industry-standard encryption technology to help keep your data safe.
How do I ensure my Reward Points are applied to an order?
How do I ensure my Reward Points are applied to an order?
With our recent website changes, the Rewards Program information is currently not available. If you are placing an order utilizing points, please contact our Customer Service Team by phone, email, or through the Contact Us form. We apologize for any inconvenience. Remember too, the current Rewards Program ended 12/31/2025 with points redeemable through 12/31/2026.”
How do discounts & free shipping promotions work?
How do discounts & free shipping promotions work?
We love helping our customers save! Discounts may be applied automatically or require a promo code, depending on the promotion. If a promo code is required, simply enter it during checkout to receive the offer. Promotions that require a discount code cannot be combined with other discount code offers unless otherwise stated.
From time to time, we also offer free standard shipping on orders of $99 or more. When available, free shipping promotions are typically applied automatically, so no code is needed for website or phone orders.
Free shipping offers are valid for standard ground shipping within the contiguous U.S. only. Be sure to review the details of each promotion for specific terms, exclusions, eligibility requirements, and expiration dates.
How does sales tax work?
How does sales tax work?
We collect sales tax for the following states:
Arkansas, Florida, Georgia, North Carolina, Ohio, Missouri, Tennessee
Taxes will be calculated at check-out based on your mailing address.