Frequently Asked Questions / Glossary

Our Guarantee

Our Promise: 100% Satisfaction Guaranteed!

We want you to be absolutely delighted with your purchase. If you aren't satisfied with your order, our friendly Customer Advocates will take care of you. Simply e-mail customerservice@ctainc.com or call 1-800-999-1874.

Important Ordering Information

All pricing is in U.S. dollars.

Orders placed after noon (Central Time) will be processed on the next business day. Allow up to 7 business days for arrival. Out-of-stock items will ship as soon as they become available. See "Out-of-Stock Items" section below.

Orders placed on the CTA Website may be paid by credit card (Visa, MasterCard, American Express or Discover) or PayPal.

Shipping & Handling: US

 

Merchandise Total $0.00-$65.00

Merchandise Total $65.01+

Standard Shipping (US 48 States)

$9.99

15% of total

2-Day Expedited Shipping

$19.99

30% of total

Next-Day Shipping

$29.99

45% of total

AK, HI Standard Shipping

$15.99

25% of total

APO, AFO Standard Shipping

$9.99

15% of total

International

CTA Will Quote; Please Call

CTA Will Quote; Please Call

 

Standard Shipping (7 business days)

Available in the US for all 50 states. Standard shipping will take up to 7 to 10 business days to arrive. (Business days do not include Saturday, Sunday, or holidays.) Standard shipping is available to business and residential addresses, as well as PO Boxes (please do not enter BOTH a street address and a PO Box in the shipping address area).

2nd Day Shipping

Available in the US for the 48 contiguous States. Delivery will take up to 2 business days to arrive (for orders received by Noon Central Time). (Business days do not include Saturday, Sunday, or holidays.) 2nd Day Delivery is available to business and residential addresses, but not PO Boxes.

Next Day Delivery

Available in the US for the 48 contiguous States. Delivery will take up to 1 business day to arrive (for orders received by Noon Central Time). (Business days do not include Saturday, Sunday, or holidays.) Next Day Delivery is available to business and residential addresses, as well as PO Boxes (please do not enter BOTH a street address and a PO Box in the shipping address area). If the address is not available as a next-day address through FedEx, CTA will use the next best shipping method.

Please note: Saturday delivery available to limited business & residential addresses


* Shipments to AK, HI, Guam, Puerto Rico, U.S. Virgin Islands vary based on carrier charges. Calculation for Standard Shipping charge is available at checkout. Customers requiring expedited delivery will be contacted with a shipping quote after submitting their online order.

 

Why do you charge what you do for shipping?

All retailers must somehow pay for shipping and handling. Some choose to build shipping and handling into the price you pay for the product. Others charge a fee at checkout for shipping and handling.

CTA doesn't build shipping and handling into the product price. Shipping includes the cost of sending your package via shipping carrier. Handling is the cost we incur to have a great team of folks pick, pack and prepare your order with care before we hand it off to the shipping carrier for delivery to you.

CTA works extremely hard to bring you a great overall value so you can be a good steward of the resources God has put in your care.

 

A box is overkill and wasteful, why didn't you send my order in an envelope?

It may seem strange that we use a box when an envelope will do, but there are some reasons why we feel a box is better. You trust us to get you the product you ordered in great condition, at a great value. Shipping your order in a box helps us ensure your order arrives in excellent shape, because boxes provide more protection than an envelope. In addition to being a superior packing option, we purchase boxes in such volume that boxes are actually less expensive for us to use.

 

Out of Stock Items (Backordered Items)

We prefer to ship your order complete; however, if you need the in-stock items prior to the out-of-stock item availability date, please call 1-800-999-1874 with your order number and one of our Customer Advocates will be happy to help. If you do not need any items on your order before the availability date, then your order will ship once that item is in. For additional information regarding an out-of-stock product, please chat, email (CustomerService@ctainc.com) or call us at 1-800-999-1874 Monday through Friday, 9am to 4pm Central Time.

 

International Shipping Charges and Quotes

CTA delivers to all countries except the countries with which the U.S. does not maintain diplomatic relations.

All shipping charges to international addresses are by email quote only. When you submit your order online it will process your product total only. We will email you with shipping costs and options for approval before shipping the package. Email correspondence concerning international orders is CustomerService@ctainc.com. All shipping charges to international addresses are figured by weight and by the country of destination. All cost amounts stated are in U.S. dollars.

Return Policy

Our Promise: 100% Satisfaction Guaranteed! We want you to be absolutely delighted with your purchase. If you aren't satisfied with your order, our friendly Customer Advocates will take care of you. However, we are not able to accept returns for overages of customized products.

Please contact us at CustomerService@ctainc.com or call us at 1-800-999-1874.

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Terms of Use

Ordering Options:



E-Mail: CustomerService@ctainc.com
Phone Orders: 1-800-999-1874
24 Hour Fax: 1-636-305-3199

Mail orders send to:
C.T.A.
PO Box 1205
Fenton, MO 63026-1205
U.S.A.


For Your Convenience:

Download a printable order form

Request Permission to Reprint for Events

If you're using CTA products at your next event and you'd like to enhance the event by using theme art and/or text in additional ways, please visit our Customer Service Page

Security Information

Many people are concerned about how secure their credit card information is on the internet. This is an important concern to CTA, Inc. as well. For this reason we are located on a server that uses SSL technology. This technology utilizes encryption to protect important information, such as credit card numbers, from anyone using the Internet. You can tell you are on a secure website by looking for the lock icon in your browser.

Bible Versions and Definitions:

ESV English Standard Version 2 Corinthians 1:3-4.....Blessed be the God and Father of our Lord Jesus Christ, the Father of mercies and God of all comfort, who comforts us in all our affliction, so that we may be able to comfort those who are in any affliction, with the comfort with which we ourselves are comforted by God.

NIV New International Version 2 Corinthians 1:3-4.....Praise be to the God and Father of our Lord Jesus Christ, the Father of compassion and the God of all comfort, who comforts us in all our troubles, so that we can comfort those in any trouble with the comfort we ourselves have received from God.

KJV King James Version 2 Corinthians 1:3-4.....Blessed be God, even the Father of our Lord Jesus Christ, the Father of mercies, and the God of all comfort; Who comforteth us in all our tribulation, that we may be able to comfort them which are in any trouble, by the comfort wherewith we ourselves are comforted of God.

NKJV New King James Version 2 Corinthians 1:3-4.....Blessed be the God and Father of our Lord Jesus Christ, the Father of mercies and God of all comfort, who comforts us in all our tribulation, that we may be able to comfort those who are in any trouble, with the comfort with which we ourselves are comforted by God.

NLT New Living Translation 2 Corinthians 1:3-4.....All praise to the God and Father of our Lord Jesus Christ. He is the source of every mercy and the God who comforts us. He comforts us in all our troubles so that we can comfort others. When others are troubled, we will be able to give them the same comfort God has given us.


RVR1960 Reina-Valera 1960 2 Corinthians 1:3-4.....Bendito sea el Dios y Padre de nuestro Señor Jesucristo, Padre de misericordias y Dios de toda consolación, el cual nos consuela en todas nuestras tribulaciones, para que podamos también nosotros consolar a los que están en cualquier tribulación, por medio de la consolación con que nosotros somos consolados por Dios..

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