Owner Response: Thank you for your feedback! We have had occasional comments about an odor with these bags if they have been boxed for some length of time in the clear plastic bag. We suggest simply letting the bags air out, as you did, for a bit, and the odor dissipates.
Not what expected
Owner Response: We're sorry you're disappointed in this messenger style bag. The length of the shoulder strap is adjustable, but if this product doesn't fit your needs, a customer service representative will reach out to you.