100% Satisfaction Guaranteed!

Frequently Asked Questions / Glossary

Our Guarantee

100% Satisfaction Guaranteed.

You must be absolutely delighted with your purchase. If you aren't satisfied with your order, our friendly Customer Service team will gladly do whatever it takes to fix the concern.

Important Ordering Information

All pricing is in U.S. dollars.

Orders placed after noon (Central Time) will be processed on the next business day. Allow up to 7 business days for arrival. Out of stock items will ship as soon as they become available. See “Out of Stock Items” section below.

Orders placed on the CTA Website may be paid by credit card (Visa, MasterCard, American Express or Discover) or PayPal.

Shipping & Handling: US

STANDARD SHIPPING - US 48 States
Maximum Number of Business Days (Business days do not include Saturday, Sunday, or holidays)
(For orders received by Noon Central Time)

STANDARD SHIPPING
1
2
3
4
5
6
7
Business / Residential Addresses
P.O. Box

 

2nd DAY DELIVERY - US 48 States
Maximum Number of Business Days (Business days do not include Saturday, Sunday, or holidays)
(For orders received by Noon Central Time)

2ND DAY DELIVERY
1
2
Business / Residential Addresses
P.O. Box
Not Available

 

NEXT DAY DELIVERY - US 48 States
Maximum Number of Business Days (Business days do not include Saturday, Sunday, or holidays)
(For orders received by Noon Central Time)

NEXT DAY DELIVERY
1
Business / Residential Addresses
P.O. Box

Please note: Saturday delivery available to limited business & residential addresses

Standard Shipping (US 48 States)*

Merchandise Total
Shipping & Handling Charge
$0 -$59.99
$7.90
$60 - $89.99
$9.90
$90 - $299.00
add 10%
$299.01 and up
$29.90 (Maximum Standard Shipping Charge)
2nd Day
$16.90 minimum (based on weight & distance)
Next Day
$26.90 minimum (based on weight & distance)


* Shipments to AK, HI, Guam, Puerto Rico, U.S. Virgin Islands vary based on carrier charges. Calculation for Standard Shipping charge is available at checkout. Customers requiring expedited delivery will be contacted with a shipping quote after submitting their online order.

Standard Shipping (7 business days)

Standard Shipping means your package will arrive in 7 business days or less.

2nd Day and Next Day (Expedited) Shipping

Selecting 2nd Day or Next Day shipping is a speedy way to get your order, however it doesn’t mean you will receive your order in one or two days. If your expedited order is placed by 12:00 NOON Central Time, we will process and ship your order the same day. Orders received after NOON will be processed and shipped the next business day.

Please keep in mind there is no weekend delivery for 2nd Day and Next Day packages, so it is possible that an order received by our shipping carrier on a Friday afternoon may not be processed by the carrier until Monday and delivered on Tuesday or Wednesday (for 2nd Day).

Why do you charge what you do for shipping?

All retailers must somehow pay for shipping and handling. Some choose to build shipping and handling into the price you pay for the product. Others charge a fee at checkout for shipping and handling.

CTA doesn’t build shipping and handling into the product price. Shipping includes the cost of sending your package via shipping carrier. Handling is the cost we incur to have a great team of folks pick, pack and prepare your order with care before we hand it off to the shipping carrier for delivery to you.

CTA works extremely hard to bring you a great overall value so you can be a good steward of the resources God has put in your care.

A box is overkill and wasteful, why didn’t you send my order in an envelope?

It may seem strange that we use a box when an envelope will do, but there are some reasons why we feel a box is better. You trust us to get you the product you ordered in great condition, at a great value. Shipping your order in a box helps us ensure your order arrives in excellent shape, because boxes provide more protection than an envelope. In addition to being a superior packing option, we purchase boxes in such volume that boxes are actually less expensive for us to use.

Out of Stock Items (Backordered Items)
We prefer to ship your order complete, however, if you need the in stock items prior to the out of stock item availability date, choose “ship immediately those items that are available” while you are on the Verify & Checkout Page (Step 2). If you would like your order to ship complete, choose “ship all items at once when available” while you are on the Verify & Checkout Page (step 2). If you need additional information regarding an out-of-stock product, please chat, email (CustomerService@ctainc.com) or call us at 1-800-999-1874 Monday –Friday, 8am-5pm Central Time.

International Shipping Charges and Quotes

CTA delivers to all countries except the countries with which the U.S. does not maintain diplomatic relations.

All shipping charges to international addresses are by email quote only. When you submit your order online it will process your product total only. We will email you with shipping costs and options for approval before shipping the package. Email correspondence concerning international orders is CustomerService@ctainc.com. All shipping charges to international addresses are figured by weight and by the country of destination. All cost amounts stated are in U.S. dollars.

Return Policy

100% Satisfaction Guaranteed! We want you to be absolutely delighted with your purchase. If you aren’t satisfied with your order, our friendly Customer Service team will gladly do whatever it takes to fix the concern. However, we are not able to accept returns for overages of customized products.

If you’d like to discuss an issue or make a return, please contact us at CustomerService@ctainc.com or call us at 1-800-999-1874.

View Our

Terms of Use

Ordering Options:



E-Mail: CustomerService@ctainc.com
Phone Orders: 1-800-999-1874
24 Hour Fax: 1-800-315-8713

Mail orders send to:
C.T.A.
PO Box 1205
Fenton, MO 63026-1205
U.S.A.


For Your Convenience:

Download a printable order form

Request Permission to Reprint for Events

If you're using CTA products at your next event and you'd like to enhance the event by using theme art and/or text in additional ways, please visit our Customer Service Page

Security Information

Many people are concerned about how secure their credit card information is on the internet. This is an important concern to CTA, Inc. as well. For this reason we are located on a server that uses SSL technology. This technology utilizes encryption to protect important information, such as credit card numbers, from anyone using the Internet. You can tell you are on a secure website by looking for the lock icon in your browser.

Bible Versions and Definitions:

ESV English Standard Version 2 Corinthians 1:3-4.....Blessed be the God and Father of our Lord Jesus Christ, the Father of mercies and God of all comfort, who comforts us in all our affliction, so that we may be able to comfort those who are in any affliction, with the comfort with which we ourselves are comforted by God.

NIV New International Version 2 Corinthians 1:3-4.....Praise be to the God and Father of our Lord Jesus Christ, the Father of compassion and the God of all comfort, who comforts us in all our troubles, so that we can comfort those in any trouble with the comfort we ourselves have received from God.

KJV King James Version 2 Corinthians 1:3-4.....Blessed be God, even the Father of our Lord Jesus Christ, the Father of mercies, and the God of all comfort; Who comforteth us in all our tribulation, that we may be able to comfort them which are in any trouble, by the comfort wherewith we ourselves are comforted of God.

NKJV New King James Version 2 Corinthians 1:3-4.....Blessed be the God and Father of our Lord Jesus Christ, the Father of mercies and God of all comfort, who comforts us in all our tribulation, that we may be able to comfort those who are in any trouble, with the comfort with which we ourselves are comforted by God.

NLT New Living Translation 2 Corinthians 1:3-4.....All praise to the God and Father of our Lord Jesus Christ. He is the source of every mercy and the God who comforts us. He comforts us in all our troubles so that we can comfort others. When others are troubled, we will be able to give them the same comfort God has given us.